The Office of Information Technology Infrastructure and Operations (ITIO) provides expert guidance and knowledgeable professionals to gather requirements, design and develop plans, and implement and manage customer information technology (IT) needs.
Operations and support capabilities include:
• Planning, deployment, and maintenance of network devices and servers
• Enterprise network security monitoring and incident response
• Local Area Network high-speed data-transfer connectivity to the customer’s data and applications
• Wide Area Network services to interconnect the customer’s geographically diverse organization
• Courteous and experienced 24/7 Service Desk to answer questions or solve problems using remote desktop assistance
• On site desktop/laptop support with 4-year product life cycle upgrades
• Government Business Continuity of Operations and Disaster Recovery services
• Government and commercial off-the-shelf software installation and technical support
• Network printer installation and technical support with toner replacement